When will my order ship?
If we have ready stock of your item, typically within 7-14 business days. If it's by preorder basis, then 2-3 months, but it may take longer depending on volume and quality control process.
Will you group my orders together?
By default, we will ship all items ordered in one checkout together. This means a ready stock item will be help back to ship with your preorder if you check it out with a preorder one.
Where do you ship from?
Jakarta, Indonesia.
What do you ship with?
We use of international mail via Pos Indonesia. Pos Indonesia will pass it to designated national courier once it enters your country, eg. Japan Post for Japan, USPS for USA, Royal Mail for UK and so on.
Is my order tracked/will I receive tracking?
Yes and yes!
Will you under declare my package to avoid tariffs in my country?
Yes, but if you request this, we will not be able to fully assist you in case of loss or damages.
How do you pack your items?
Your item will be inside a sealed plastic against stiff carton backing, inside a tightly sealed bubble mailer.
What is your refund/return policy?
No refund or returns after shipment. Losses or damages done by postal service or by a proxy service is not our responsibility.
Do you accept group orders?
Yes! We also offer group order benefits! Please DM @ukanomiyaki (twt/ig) for more info.